Taking screenshots for tech support

Here’s a tip to help us better support you and your students. When sending in a screenshot, take a screenshot of the entire screen. vs The latter tells us a lot more about the state of the computer. For example, the first shot doesn’t include the address of the web page.  If you want to […]

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Fixing student issues with watching Youtube

Youtube access at school is filtered, but teachers can approve videos for students. The problem arises when students are using a brand account instead of their Kenton City Schools’ account. Google is phasing out brand accounts which will fix this issue, but until then, the student will need to switch Youtube back to their KCS […]

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How to fix student log ins for SAM/RI/RC/MI

Check that the student exists in SAM First, check that the student has been added to Student Achievement Manager (SAM). Sign in to SAM. On the left, click on your building and then your name. Look for the student’s name. Students are automatically added to SAM a day or two after they receive a schedule […]

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Tech PD classes now available

Technology Professional Development classes have been scheduled. A majority of the classes take place on Wednesdays after school from 3:45pm-4:45pm. There will also be several classes scheduled for a three hour block on Saturdays. These classes will be more indepth than the Wednesday classes. For a list of classes and to sign up to attend, visit […]

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Google’s phishing warnings in Gmail

I’ve been asked about a warning showing up in Gmail that looks like this: It is part of Google’s anti-phishing campaign to warn Gmail users when an email may not be what it claims. In this case, Public Schoolworks sends out informational emails with Mrs. Penczarski’s name attached to it. Since Gmail hasn’t seen an […]

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Text issues with sites on the Chromebooks

There has been some issues with text overflowing on web sites into areas they shouldn’t be, like this: This is a per user setting, so it will follow the student from Chromebook to Chromebook. To fix the issue you’ll need to check two things as the student logged in to a Chromebook. 1. Chrome magnification […]

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District master sharing account – team documents

As we become more and more reliant on Google and Google Drive, we start to run the risk of losing documents when staff leave the district or change grade levels/departments. The person who owns the document doesn’t realize that if they trash the document, then they trash it for everyone with whom the document is […]

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