Helpdesk Report for 6 Sep, 2021 – 12 Sep, 2021
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Of Bits and Bytes first issue now available
Bycollinsr
The first issue of what I will be offering as a monthly newsletter on educational technology issues is now available. Staff members will receive a paper copy in their mailbox, and everyone can download a copy here. If you are interested in writing an article or are doing engaging and innovative work in your classroom…
Substitute teacher accounts
Bycollinsr
I’ve created sub accounts for the teachers at Kenton City Schools. There are two accounts, one for computer access and one for Google access. This means teachers can share materials with their sub account in Google Drive, and the substitute teacher will be able to access them. The sub accounts also have access to GMail,…
Atomic Learning – Online Tutorials
Bycollinsr
The WILD Wednesday course for November 16th will be: How to use Atomic Learning Atomic Learning provides literally thousands of movie tutorials on using the software already on your machine, including Microsoft Word and PowerPoint. This course will show you how to access the tutorials and how you may use them in your classroom. About…
KMS Network anomaly on 9/1 post-mortem
Bycollinsr
This morning at 9:21 we received our first help desk ticket that something wasn’t quite right with using the Internet at Kenton Middle School. The second request came at 9:36, after which I posted the first message to @kcsmstech alerting users to the issue. There was still connectivity, that’s why our monitoring system didn’t register…