Helpdesk Report for 6 Sep, 2021 – 12 Sep, 2021

Scholastic Enterprise (Reading Counts and Reading Inventory) is now ready for the 2015-2016 school year. Students have been promoted and put into your classes. After I imported the students for the year, I noticed that there are several students that were held back and are now in the wrong grad year. I will be going…
This morning at 9:21 we received our first help desk ticket that something wasn’t quite right with using the Internet at Kenton Middle School. The second request came at 9:36, after which I posted the first message to @kcsmstech alerting users to the issue. There was still connectivity, that’s why our monitoring system didn’t register…
Tech Department Notes The district is now 1:1 with devices in grades K-12. K-6 classrooms now have a computer for each student. There is still work to do on the logistics of using the technology. The department is in the process of purchasing Reflector licenses for the computers in the district that are used with…
In the beginning, there was the Google Drive app. It ran on your laptop or desktop, syncing your Google Drive files to a folder. For personal Google accounts, the Google Drive app was replaced with Google Drive Backup & Sync while Google Drive File Stream was used for corporate and education accounts. Because Google is…
Software updates LibreOffice 5.1.3 Handbrake 0.10.5 x86_64 GoogleChrome 48.0.2564.109 OracleJava8 1.8.73.02 Firefox 38.6.1 AdobeFlashPlayer 20.0.0.306 Help desk report helpdesk_in_depth-Feb-4-Feb-10