Help Desk Report 22 Mar 2021 – 28 Mar 2021

Tech Department Notes The district is now 1:1 with devices in grades K-12. K-6 classrooms now have a computer for each student. There is still work to do on the logistics of using the technology. The department is in the process of purchasing Reflector licenses for the computers in the district that are used with…
Screencastify is offering free unlimited accounts to the staff! Directions are available on the Free Internet Services Info page. Staff, check out Internet Resources for even more resources!
Our student ID #s are either 5 digit or 9 digits. The student ID # is the best way to reference a student, whether when you are talking to the technology department, using the student in the various online services, or talking to other teachers and/or the office. However, there is a tendency to drop…
A URL shortener is a service that takes a long web address and makes it shorter and easier to share. If you’ve every used or seen bit.ly or tinyurl.com, you’ve used an URL shortener. I had written an URL shortener several years ago, and remnants of it still exist under kcs.me. It worked ok, but…
On April 16th I was investigating issues with the Internet Gateway and decided to run the update and let it reboot. This procedure should have resulted in less than 5 minutes of downtime. But alas, this was not the case. A corruption of the config file caused the machine to not start back up. It…
Helpdesk Report