Help desk report for 15 Mar 2021 – 21 Mar 2021

This morning at 9:21 we received our first help desk ticket that something wasn’t quite right with using the Internet at Kenton Middle School. The second request came at 9:36, after which I posted the first message to @kcsmstech alerting users to the issue. There was still connectivity, that’s why our monitoring system didn’t register…
To fix the issue of Reading A-Z kids having no sound is coming out of the computer when it should be reading the book to the student follow these steps. From the Chrome window click on the 3 dot menu as shown below and select settings. Next Click on the install buttons for “Proprietary Codecs”…
Every desktop computer hooked to a projector or TV has a new 4K IPEVO document camera attached to it. The cameras can be used as a document camera or as a webcam for virtual meetings or creating screencasts. Using the document camera The software to use the IPEVO camera as a document camera is automatically…
Google has added the ability to schedule the sending of emails. This feature allows you to schedule when emails are sent, letting you compose the emails now while you are thinking about it without worry about a notification being sent to the receiver until the email is actually sent. Why schedule? Work-life balance and mental…
YTD Requests (2006/2007 – 2010/2011) 2006/2007: 2127 2007/2008: 2169 2008/2009: 2776 2009/2010: 3243 2010/2011: 3235 Tags used adobe, afp, ARRA, budget, cafeteria, camera, certificates, copier, dasl, display, dns, dvd, dvr, emac, email, fax, filemakerpro, filemanagement, filter, filtering, firefox, flash, fonts, google, googledocs, googleforms, harddrive, hp2420, hp4050, hp4100, ibook, ical, ie, iep, imacg3, imovie, installation, internet,…