Help desk report for 15 Mar 2021 – 21 Mar 2021

The first issue of what I will be offering as a monthly newsletter on educational technology issues is now available. Staff members will receive a paper copy in their mailbox, and everyone can download a copy here. If you are interested in writing an article or are doing engaging and innovative work in your classroom…
Adobe offers Spark free to schools. What is Spark? It’s an online service that allows you to create graphics, webpages, or edit video, from any computer with a web browser. I used it to create the graphic above. All of the staff and students have accounts in Adobe Spark, and they can log in with…
Here are a few troubleshooting tips that you can complete yourself when you are having computer issues: 1. Restart the computer. This does not mean holding in the power button until it turns off, it means to go to the Apple Menu and select Restart Computer. This simple process fixes a majority of problem. Please…
With the new copiers came new printer drivers, which are now being pushed out to machines. Macintosh desktops and laptops directions To verify you have the updates, run Managed Software Update. Managed Software Update will only work when you are on the school network, so for laptop users, you will not be able to complete…
I get several requests a day to unblock a website. For those that do have an educational value I unblock them as soon as I can. Some have no educational value and do not get unblocked. Why are sites filtered? Congress passed the Child Online Protection Act, which became effective in April of 2000. To…