Help Desk Report 19 Apr 2021 – 25 Apr 2021

Check out the new KCS Technology Status website!
The following applications have been updated: Google Chrome Adobe Flash Firefox ESR Your machine will automatically update at the log in screen. If Managed Software Update pops up, click the install button to install the updates. Apple provided software is also updated.
With the new copiers came new printer drivers, which are now being pushed out to machines. Macintosh desktops and laptops directions To verify you have the updates, run Managed Software Update. Managed Software Update will only work when you are on the school network, so for laptop users, you will not be able to complete…
Three new pages have been created to help the technology department help you with the integration and resolution of technology issues in the district: Learn how to text Help Desk Requests from your cellphone. Sign up to receive technology alerts! You’ll no longer be out of the loop with building or district wide technology issues….
Freshdesk put together a cool little video showing statistics of Kenton City School’s use of the Help Desk: