Help desk report for 8 Mar 2021 – 14 Mar 2021

Application Updates and Installs Datalink Firefox Flash Libreoffice Google Chrome Help Desk Report
Thank you for taking the time out of your busy day to complete the survey for me. I will be using these results along with a student survey to examine what is going well and help address issues in technology usage. In today’s world, a technically literate society is now a requirement. The personal computer…
Every desktop computer hooked to a projector or TV has a new 4K IPEVO document camera attached to it. The cameras can be used as a document camera or as a webcam for virtual meetings or creating screencasts. Using the document camera The software to use the IPEVO camera as a document camera is automatically…
As you may have seen, we’ve started converting machines older than 2006 into Google Chrome Browsers. These machines running Google Chrome are as fast as the Google Chromebooks, run Flash with sound, and are a great way to repurpose and use these older machines.
This morning at 9:21 we received our first help desk ticket that something wasn’t quite right with using the Internet at Kenton Middle School. The second request came at 9:36, after which I posted the first message to @kcsmstech alerting users to the issue. There was still connectivity, that’s why our monitoring system didn’t register…