Help Desk Report 5 Apr 2021 – 11 Apr 2021

Adobe Shockwave to 12.1.9.160 Konica Bizhub Drivers for the color copiers for OS X 10.10 Google Drive to 1.24 Managed Software Update will automatically update the OS X machines at the login prompt, or you can follow the directions in this post to manually update.
Be sure to update any bookmarks you have for SAM, SRI, SRC, and SMI to the following. For students, the new link is http://sam.es.thekcs.net:55888/slms/studentaccess. For staff, the new link is http://sam.es.thekcs.net:55888/slms/educatoraccess.
Powerwashing a Chromebook.
Every desktop computer hooked to a projector or TV has a new 4K IPEVO document camera attached to it. The cameras can be used as a document camera or as a webcam for virtual meetings or creating screencasts. Using the document camera The software to use the IPEVO camera as a document camera is automatically…
When disaster strikes with technology, it usually disrupts communications. This makes it harder to keep people up to date on the status of the downtime. Then as I’m trying to fix the problem, every text or phone call slows down the repair as I respond to requests for updates. When planning a technology alert system,…
I’ve started to collect the status pages for the various services used at Kenton City Schools. You can see all of the status pages, including Kenton City Schools’ technology status at the following address: https://go.kcs.me/status The page is also available on the technology department’s website at https://tech.kentoncityschools.org. This is another tool for you to use…