Help Desk Report 12 Apr 2021 – 18 Apr 2021

The new Cricut software can be installed on your Macbook without the administrator password. Download the application from Cricut and it will show a window to drag the Cricut application to Applications. This will not work. To install the application it needs to be put in your Applications folder, not the machine’s. Using the Go menu at…
The snow on Friday wasn’t an issue with the KCS tech, however, the thunderstorms and lightening on Sunday night were. Here is a recap of what happened: Fiber connection to WOCO went down. This connection was pretty much down starting around midnight until 6:45am Monday morning. Because of this, the Kenton City Schools website was…
Here are a few troubleshooting tips that you can complete yourself when you are having computer issues: 1. Restart the computer. This does not mean holding in the power button until it turns off, it means to go to the Apple Menu and select Restart Computer. This simple process fixes a majority of problem. Please…
Here are the steps to switch to Google Drive File Stream. You will need to re-create any shortcuts you have made to your Dock or in the Finder windows to point to the new location in your Google Drive File Stream. Once completed, you will have the Google Drive icon on your Desktop. From there…
To fix the issue of Reading A-Z kids having no sound is coming out of the computer when it should be reading the book to the student follow these steps. From the Chrome window click on the 3 dot menu as shown below and select settings. Next Click on the install buttons for “Proprietary Codecs”…