Help Desk Report
With the new copiers came new printer drivers, which are now being pushed out to machines. Macintosh desktops and laptops directions To verify you have the updates, run Managed Software Update. Managed Software Update will only work when you are on the school network, so for laptop users, you will not be able to complete…
Screencastify is offering free unlimited accounts to the staff! Directions are available on the Free Internet Services Info page. Staff, check out Internet Resources for even more resources!
A help sheet on setting up Mozilla Thunderbird for email is now available at http://kcs.me/kdr. Thunderbird is completely unsupported software. Feel free to use it but any Help Desk Requests on its use will not be completed.
Here are a few troubleshooting tips that you can complete yourself when you are having computer issues: 1. Restart the computer. This does not mean holding in the power button until it turns off, it means to go to the Apple Menu and select Restart Computer. This simple process fixes a majority of problem. Please…
This morning at 9:21 we received our first help desk ticket that something wasn’t quite right with using the Internet at Kenton Middle School. The second request came at 9:36, after which I posted the first message to @kcsmstech alerting users to the issue. There was still connectivity, that’s why our monitoring system didn’t register…
