Helpdesk Report 22 Feb 2021 – 28 Feb 2021
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Help Desk Year in Review 2017
Freshdesk put together a cool little video showing statistics of Kenton City School’s use of the Help Desk:
This morning at 9:21 we received our first help desk ticket that something wasn’t quite right with using the Internet at Kenton Middle School. The second request came at 9:36, after which I posted the first message to @kcsmstech alerting users to the issue. There was still connectivity, that’s why our monitoring system didn’t register…
Freshdesk put together a cool little video showing statistics of Kenton City School’s use of the Help Desk:
The snow on Friday wasn’t an issue with the KCS tech, however, the thunderstorms and lightening on Sunday night were. Here is a recap of what happened: Fiber connection to WOCO went down. This connection was pretty much down starting around midnight until 6:45am Monday morning. Because of this, the Kenton City Schools website was…
