Helpdesk Report 22 Feb 2021 – 28 Feb 2021

As the students learn to use their Chromebooks, they find the Chrome Webstore and start installing everything under the sun.
This morning at 9:21 we received our first help desk ticket that something wasn’t quite right with using the Internet at Kenton Middle School. The second request came at 9:36, after which I posted the first message to @kcsmstech alerting users to the issue. There was still connectivity, that’s why our monitoring system didn’t register…
Every teacher has a Google account created that can be used by their substitute teacher. This account allows the teacher to share files with the substitute teacher and also communicate through email with the teacher. You will want to place this information in your substitute teacher folder, along with any directions on how you want…
On February 15, 2017, Google will be transitioning to the new template gallery. If you are using any templates with Google Docs, Sheets, or Slides, you will need to submit them to the new gallery for students to use. The process is, to say the least, convoluted. Find your templates to transfer Visit https://drive.google.com/a/kentoncityschools.org/templates to see…
The following applications have been updated: Google Chrome Adobe Flash Firefox ESR Your machine will automatically update at the log in screen. If Managed Software Update pops up, click the install button to install the updates. Apple provided software is also updated.