Help Desk Report 22 Mar 2021 – 28 Mar 2021

Here are a few troubleshooting tips that you can complete yourself when you are having computer issues: 1. Restart the computer. This does not mean holding in the power button until it turns off, it means to go to the Apple Menu and select Restart Computer. This simple process fixes a majority of problem. Please…
The new Cricut software can be installed on your Macbook without the administrator password. Download the application from Cricut and it will show a window to drag the Cricut application to Applications. This will not work. To install the application it needs to be put in your Applications folder, not the machine’s. Using the Go menu at…
On the survey participants were asked to answer the following question: What needs to change in regards to technology and technology access in the Kenton City School District? How would you recommend enacting this change? I’m going to highlight a few of the responses and try to clear up some problems and misconceptions:
The Internet Firewall/Web Filtering/SPAM Filtering machine has been moved to a faster machine to increase reliability. Since the move (three weeks ago) there has only been approximately 10 minutes total of downtime. I’ve written some software to keep track of downtime of the various servers in the district and Internet connectivity. You can see the…
As some of you have noticed, some sites that use Flash in Google Chrome have been asking you to download Adobe Flash. The reason is that the major browsers have begun to deprecate Flash because of security and performance issues. This will be a pain for students that use websites with Flash content. The students…
Scholastic Enterprise (Reading Counts and Reading Inventory) is now ready for the 2015-2016 school year. Students have been promoted and put into your classes. After I imported the students for the year, I noticed that there are several students that were held back and are now in the wrong grad year. I will be going…