Helpdesk report for 20 Sep, 2021 – 26 Sep, 2021

A help sheet on setting up Mozilla Thunderbird for email is now available at http://kcs.me/kdr. Thunderbird is completely unsupported software. Feel free to use it but any Help Desk Requests on its use will not be completed.
I’ve created sub accounts for the teachers at Kenton City Schools. There are two accounts, one for computer access and one for Google access. This means teachers can share materials with their sub account in Google Drive, and the substitute teacher will be able to access them. The sub accounts also have access to GMail,…
The printer/copier is kcs-copier There is only one printer that you need to worry about, kcs-copier. You can print to that copier and pick up your print job from any building in the district. You no longer have to select the destination copier, the printout will come from whichever copier you sign into with your…
Three new pages have been created to help the technology department help you with the integration and resolution of technology issues in the district: Learn how to text Help Desk Requests from your cellphone. Sign up to receive technology alerts! You’ll no longer be out of the loop with building or district wide technology issues….
With the increased usage of Moodle, our web server has been taking a pretty good hit in the performance department. To alleviate the stress on the server, I’ve installed the Varnish caching software in front of the webserver.