Help desk report 10/8/15 – 10/14/15

With the recent updates to the Mac systems, there has risen some compatibility issues with different versions of iPhoto and Photos (the replacement of iPhoto). This, coupled with the growing size of pictures is a good reason to switch to Google Photos. Google Photos gives you unlimited space online to store and manage your photos….
Software updates LibreOffice 5.1.3 Handbrake 0.10.5 x86_64 GoogleChrome 48.0.2564.109 OracleJava8 1.8.73.02 Firefox 38.6.1 AdobeFlashPlayer 20.0.0.306 Help desk report helpdesk_in_depth-Feb-4-Feb-10
The following applications have been updated: Google Chrome Adobe Flash Firefox ESR Your machine will automatically update at the log in screen. If Managed Software Update pops up, click the install button to install the updates. Apple provided software is also updated.
Our student ID #s are either 5 digit or 9 digits. The student ID # is the best way to reference a student, whether when you are talking to the technology department, using the student in the various online services, or talking to other teachers and/or the office. However, there is a tendency to drop…
This morning at 9:21 we received our first help desk ticket that something wasn’t quite right with using the Internet at Kenton Middle School. The second request came at 9:36, after which I posted the first message to @kcsmstech alerting users to the issue. There was still connectivity, that’s why our monitoring system didn’t register…