Helpdesk Report for 8 Feb, 2021 – 14 Feb, 2021
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Of Bits and Bytes first issue now available
Bycollinsr
The first issue of what I will be offering as a monthly newsletter on educational technology issues is now available. Staff members will receive a paper copy in their mailbox, and everyone can download a copy here. If you are interested in writing an article or are doing engaging and innovative work in your classroom…
Computer Troubleshooting
Bycollinsr
Here are a few troubleshooting tips that you can complete yourself when you are having computer issues: 1. Restart the computer. This does not mean holding in the power button until it turns off, it means to go to the Apple Menu and select Restart Computer. This simple process fixes a majority of problem. Please…
Texting the Help Desk, Tech Alerts, and Using the Help Desk
Bycollinsr
Three new pages have been created to help the technology department help you with the integration and resolution of technology issues in the district: Learn how to text Help Desk Requests from your cellphone. Sign up to receive technology alerts! You’ll no longer be out of the loop with building or district wide technology issues….
Copier and printer set up for 2016
Bycollinsr
With the new copiers came new printer drivers, which are now being pushed out to machines. Macintosh desktops and laptops directions To verify you have the updates, run Managed Software Update. Managed Software Update will only work when you are on the school network, so for laptop users, you will not be able to complete…
Help desk report for 2/4 – 2/10
Bycollinsr
Software updates LibreOffice 5.1.3 Handbrake 0.10.5 x86_64 GoogleChrome 48.0.2564.109 OracleJava8 1.8.73.02 Firefox 38.6.1 AdobeFlashPlayer 20.0.0.306 Help desk report helpdesk_in_depth-Feb-4-Feb-10