Helpdesk Report for 15 Feb 2021 – 21 Feb 2021

KCS Tech

Technology Survey Results – Chapter 1

Bycollinsr February 8, 2006

Thank you for taking the time out of your busy day to complete the survey for me. I will be using these results along with a student survey to examine what is going well and help address issues in technology usage. In today’s world, a technically literate society is now a requirement. The personal computer…

KCS Tech

Storm technology update

Bycollinsr March 1, 2011

The snow on Friday wasn’t an issue with the KCS tech, however, the thunderstorms and lightening on Sunday night were. Here is a recap of what happened: Fiber connection to WOCO went down. This connection was pretty much down starting around midnight until 6:45am Monday morning. Because of this, the Kenton City Schools website was…

KCS Tech

How to powerwash a Chromebook

Bycollinsr October 31, 2018July 16, 2019

Powerwashing a Chromebook.

KCS Tech

Signing in to the Chromebooks and Google Classroom

Bycollinsr March 25, 2020March 25, 2020

This article is more for the elementary students that may be signing in to the Chromebooks for the very first time or are having issues signing in to the Chromebooks/ The KCS Chromebooks The Kenton City Schools’ Chromebooks are locked to KCS email accounts. Personal or other Google accounts cannot be used on the Chromebooks….

KCS Tech

KMS Network anomaly on 9/1 post-mortem

Bycollinsr September 1, 2015

This morning at 9:21 we received our first help desk ticket that something wasn’t quite right with using the Internet at Kenton Middle School. The second request came at 9:36, after which I posted the first message to @kcsmstech alerting users to the issue. There was still connectivity, that’s why our monitoring system didn’t register…

KCS Tech

Template migration to the new Google Drive Template Gallery

Bycollinsr January 30, 2017

On February 15, 2017, Google will be transitioning to the new template gallery. If you are using any templates with Google Docs, Sheets, or Slides, you will need to submit them to the new gallery for students to use. The process is, to say the least, convoluted. Find your templates to transfer Visit https://drive.google.com/a/kentoncityschools.org/templates to see…

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