Helpdesk report for 11 Jan 2021 – 17 Jan 2021
Here is the help desk ticket report for 11 Jan 2021 – 17 Jan 2021:

With the new copiers came new printer drivers, which are now being pushed out to machines. Macintosh desktops and laptops directions To verify you have the updates, run Managed Software Update. Managed Software Update will only work when you are on the school network, so for laptop users, you will not be able to complete…
Application Updates and Installs Google Drive Adobe Flash Player Help Desk Report
The Internet Firewall/Web Filtering/SPAM Filtering machine has been moved to a faster machine to increase reliability. Since the move (three weeks ago) there has only been approximately 10 minutes total of downtime. I’ve written some software to keep track of downtime of the various servers in the district and Internet connectivity. You can see the…
By now, you’ve probably seen this message when you go to print: I’ve set up Papercut’s Mobility server to replace Google Cloudprint. What does that mean for you? It means, to print, you’ll now select kcs-copier from the list: You will have to sign in to Papercut Mobility Print the first time you use it….
This morning at 9:21 we received our first help desk ticket that something wasn’t quite right with using the Internet at Kenton Middle School. The second request came at 9:36, after which I posted the first message to @kcsmstech alerting users to the issue. There was still connectivity, that’s why our monitoring system didn’t register…
Application Updates and Installs Datalink Firefox Flash Libreoffice Google Chrome Help Desk Report