Help Desk Year in Review 2017

KCS Tech

Helpdesk report for 25 Jan 2021 – 31 Jan 2021

Bycollinsr February 3, 2021February 3, 2021

KCS Tech

Helpdesk report for 11 Jan 2021 – 17 Jan 2021

Bycollinsr January 19, 2021January 19, 2021

Here is the help desk ticket report for 11 Jan 2021 – 17 Jan 2021:

KCS Tech

Post-mortem on April 16th downtime

Bycollinsr April 17, 2015

On April 16th I was investigating issues with the Internet Gateway and decided to run the update and let it reboot. This procedure should have resulted in less than 5 minutes of downtime. But alas, this was not the case. A corruption of the config file caused the machine to not start back up. It…