support – KCS Technology Department

KCS Tech

Internet troubleshooting help

Bycollinsr December 15, 2020December 15, 2020

I’ve put together a help sheet for you to follow when you or your students are having issues on the internet or with a particular website. At the beginning of the page is a check list, tasks to be completed before submitting a help desk request. The most important step is to check the…

Staff Development

Taking screenshots for tech support

Bycollinsr April 15, 2020April 15, 2020

Here’s a tip to help us better support you and your students. When sending in a screenshot, take a screenshot of the entire screen. vs The latter tells us a lot more about the state of the computer. For example, the first shot doesn’t include the address of the web page. If you want to…