Get technology alerts

When disaster strikes with technology, it usually disrupts communications. This makes it harder to keep people up to date on the status of the downtime. Then as I’m trying to fix the problem, every text or phone call slows down the repair as I respond to requests for updates. When planning a technology alert system,…

Help Desk report for February, 2011

YTD Requests (2006/2007 – 2010/2011) 2006/2007: 1613 2007/2008: 1734 2008/2009: 2240 2009/2010: 2578 2010/2011: 2594 Tags used Adobe, afp, appleworks, ARRA, calendar, camera, cellphone, chrome, contacts, copier, dasl, datalink, dhcp, dropbox, emac, email, fax, filemanagement, filter, firefox, flash, gallery, googleapps, googledocs, googleforms, harddrive, hp2420, hp3005, hp4100, ibook, imac, imacg3, installation, interims, internet, inventory, ios, ipodtouch,…

Storm technology update

The snow on Friday wasn’t an issue with the KCS tech, however, the thunderstorms and lightening on Sunday night were. Here is a recap of what happened: Fiber connection to WOCO went down. This connection was pretty much down starting around midnight until 6:45am Monday morning. Because of this, the Kenton City Schools website was…