Help Desk Report 3 May 2021 – 9 May 2021

This morning at 9:21 we received our first help desk ticket that something wasn’t quite right with using the Internet at Kenton Middle School. The second request came at 9:36, after which I posted the first message to @kcsmstech alerting users to the issue. There was still connectivity, that’s why our monitoring system didn’t register…
The process of printing and copying with the copiers is now changed. Staff will use the copier pin that was sent to their email, while students will use their student ID #. Students are limited to ~20 pages a week, which will probably need to be adjusted as the year progresses. To begin, you will…
Application Updates Firefox Chrome Adobe Flash Java Helpdesk Report
Application Updates and Installs Google Drive Adobe Flash Player Help Desk Report
Every teacher has a Google account created that can be used by their substitute teacher. This account allows the teacher to share files with the substitute teacher and also communicate through email with the teacher. You will want to place this information in your substitute teacher folder, along with any directions on how you want…
I’ve update Chrome to version 44.0.2403.155 and Adobe Flash to version 18.0.0.232 in Managed Software Update for the Mac computers: The computer will automatically update if it is at the log in screen, but if you are using the computer you will have to press Update now to install the updates. To manually start the update, under the Go…