Help desk report for 8 Mar 2021 – 14 Mar 2021

On the survey participants were asked to answer the following question: What needs to change in regards to technology and technology access in the Kenton City School District? How would you recommend enacting this change? I’m going to highlight a few of the responses and try to clear up some problems and misconceptions:
On April 16th I was investigating issues with the Internet Gateway and decided to run the update and let it reboot. This procedure should have resulted in less than 5 minutes of downtime. But alas, this was not the case. A corruption of the config file caused the machine to not start back up. It…
I reconfigured Google Cloudprint this afternoon, it should work better now (I know the KMS was really struggling with it). Google Cloudprint allows you to print to the copiers and printers from Google Chrome. This works no matter where you are, so, for example, if you are away but would like to print something out…
Powerwashing a Chromebook.
Laptop and Desktop computers now use Google for logging in The new Macs will use your Kenton City Schools Google account for sign in. After the machine is turned on, you will be greeted with the Google log in screen. Use your complete email address and school password to sign in. Troubleshooting: The log in…