Help desk report: 10/1/15 – 10/7/15

Thank you for taking the time out of your busy day to complete the survey for me. I will be using these results along with a student survey to examine what is going well and help address issues in technology usage. In today’s world, a technically literate society is now a requirement. The personal computer…
This morning at 9:21 we received our first help desk ticket that something wasn’t quite right with using the Internet at Kenton Middle School. The second request came at 9:36, after which I posted the first message to @kcsmstech alerting users to the issue. There was still connectivity, that’s why our monitoring system didn’t register…
The KCS MyCatPage will be getting an upgrade over the summer. The look is cleaner, and the links to various resources are better organized. Check it out here and let me know what you like and what you don’t like!
The last update in Google Chrome has caused some issues with the desktops and print preview. When you go to print in chrome the preview will look like this. If you click print it will go thorough as normal. This is a flaw in chrome and they will hopefully issue a fix in the next few…
On February 15, 2017, Google will be transitioning to the new template gallery. If you are using any templates with Google Docs, Sheets, or Slides, you will need to submit them to the new gallery for students to use. The process is, to say the least, convoluted. Find your templates to transfer Visit https://drive.google.com/a/kentoncityschools.org/templates to see…